Privacy Policy

At Cresus Casino, we value the trust and loyalty of our players. Safeguarding your personal data is our priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data to ensure transparency. Please read it carefully to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy reflects our obligations under applicable gambling, privacy, and anti-money laundering (AML) regulations. Processing players’ personal data is essential to provide access to our games, payments, account security, and customer support.

Cresus Casino is operated by a duly licensed entity (the “Operator”). Details of our corporate registration and licensing are displayed in the website footer and may be updated from time to time.

By using our services, you consent to this Privacy Policy. We may update it periodically; continued use of Cresus Casino after changes indicates acceptance of the updated terms.

Collection of Information

We collect personal information through our website and services, which may include:

  • Registration and Communication Data: Information provided during account setup or later communications, such as name, date of birth, contact details, and identification documents.
  • Interaction Records: Logs of communications via email, live chat, or other channels.
  • Transaction and Usage Data: Records of deposits/withdrawals, wagers, device and session data, IP address, and activity logs.
  • Compliance Documentation: Identity and address verification documents and proof of payment method ownership required for KYC/AML obligations.

Usage of Information

We use personal data to operate a secure, compliant, and reliable service, including:

  • Processing transactions and managing bets.
  • Delivering services and customer support.
  • Performing identity, age, affordability, and AML/KYC checks.
  • Sending promotional content where you have given explicit consent.
  • Meeting legal and regulatory obligations, including AML requirements.
  • Monitoring, detecting, and preventing fraudulent or illegal activities.
  • Conducting research and analytics (in aggregated or pseudonymised form) to improve our services.

Marketing Communications

With your explicit consent, we may use your data to send promotional content about Cresus Casino products and services. You can withdraw consent at any time via your account settings or by contacting customer support. Opting out will not affect service-critical or legally required notifications.

Disclosure of Information

We do not sell or rent your personal data. We may share information under strict confidentiality and data-processing terms:

  • Within Our Group: To facilitate seamless service delivery, support, risk, and compliance.
  • With Trusted Partners: For purposes such as payments, identity verification, AML screening, anti-fraud tools, hosting, analytics, and customer support platforms.
  • With Authorities/Regulators: Where required by law, regulation, court order, or to protect legitimate interests (e.g., preventing crime or fraud).

All third parties must implement appropriate technical and organisational measures and process data only on our instructions or as required by law.

Data Security and Retention

We apply technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction (e.g., encryption, access controls, monitoring, and staff training).

We retain data only as long as necessary for the purposes outlined in this Policy and to meet legal, regulatory, and reporting requirements. In line with AML laws, key records are typically retained for at least five (5) years after account closure, or longer where required by applicable law.

Cookies and Tracking

Cresus Casino uses cookies and similar technologies to:

  • Enable core site functionality (e.g., login, session continuity).
  • Improve performance and user experience.
  • Analyse traffic and usage to enhance our services.
  • Support consent-based marketing.

You can manage cookies in your browser settings. Disabling certain cookies may impact site functionality and user experience.

Your Rights and Contact Information

Subject to applicable law (including GDPR, where relevant), you may have the right to:

  • Access your personal data and obtain a copy.
  • Rectify inaccurate or incomplete data.
  • Erase data in certain circumstances (“right to be forgotten”).
  • Restrict or object to processing, including direct marketing.
  • Port data you provided, in a structured, commonly used, machine-readable format.
  • Withdraw consent where processing is based on consent.

To exercise your rights or raise concerns, contact our Data Protection Officer (DPO) or Customer Support using the details provided in your account area or website footer. You also have the right to lodge a complaint with a competent supervisory authority if you believe your data protection rights have been infringed.

Updates to This Policy

We may revise this Privacy Policy to reflect changes in law, regulation, or our practices. Material updates will be highlighted on our website. Please review this page periodically to stay informed.

If you have any questions about how Cresus Casino handles your personal data, our team is ready to help.